If you have already learned the job skills, now is a good time to master the social skills that will take you to the next level.
The napkin; ordering from the 'middle of the menu'; decoding a formal place setting;
demonstration of American and European eating styles; how to avoid eating someone else's roll or drinking someone else's water;
when to start talking business and who does it; thanking the host verbally; the case for hand-written thank you notes versus email.
It Takes More Than Money
Presenting a Professional Appearance
Choosing business clothes: color, fabric, versatility, camouflage, accessories, comfort,
quality, value, and appearance; posture and self-respect; the look of enthusiasm; the symbolism of dressing appropriately.
for Clients and Co-workers
Earlier start and end times for evening parties; spouses and children; choosing the restaurant;
timing of the invitation; changing or cancelling the date; confirming; being on time; complaining and criticizing;
seating plans; the host-guest rules; making a memorable toast.
of Meeting People
First impressions; introducing yourself and others; the identifying phrase; the personality of a handshake;
the correct responses to "How do you do?" and "How are you?" (they are different); the "interested question" versus personal questions;
gossip versus sharing information; compliments in business; EST questions; body language; asking for advice; how to work a room.
Corporate Etiquette Dinners
Substantial business is conducted at the dining table.
When you are invited to a business meal, there's good news and bad news:
The good news is that you are getting a free lunch.
The bad news is that they are watching you eat.
Good table manners are considered short hand for knowing the other rules of etiquette.
If a person's table manners are correct, he or she probably knows most of the other etiquette rules.
This etiquette dinner is held at a restaurant of the client's choosing.
An "E.Q." Test (etiquette quotient) is used to guide the discussion.
It includes take-home materials, and the chance to avoid a blown deal.
Every Ounce Counts
How to Travel Around the World
with One Piece of Carry-0n Luggage
How to have everything you need on a trip, but not everything you own;
the difference between want and need; recommendations for a travel uniform; the Power Half;
layering for different climates; accessories; the signs of an experienced traveler.